What to do when a document won't open

Happy New Year!  Did any of you get a new digital device for Christmas?

Sometimes you will get an error message when you try to open a document on your computer.  This may happen when you move from an older computer to a newer one and the program that created the document is no longer on that computer or is out-of-date.

You usually do not need to pay someone to "fix" this for you.  Below are several suggestions:

1) For users of Mac computers (although PC owners might want to try this tip, too), take a look at this video. It is a VERY simple fix.
Documents won't open

2) Open another similar application on your computer that is comparable to the application that originally created the document.  Once it is open, do a File - Open and locate the document that won't open.  This works sometimes.

3)  Or, try importing the document into your Google Drive.  It will convert the document to that format and it should then open.